General Survey

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Platform Survey

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When thinking about the overall usability of the platform, please indicate the degree to which you agree with the following statements.
Strongly disagreeDisagreeNeutralAgreeStrongly agree
Navigation is easy and intuitive
Picture quality is great
Condition Reports are thorough
The Vintel reports are useful to me
AutoCheck data is helpful
The cold start video is helpful
Please indicate the degree to which you agree with the following statements.
Strongly disagreeDisagreeNeutralAgreeStrongly agreeNot Applicable
My Account Manager consistently reaches out to me
My Account Manager is knowlegeable
My Account Manager is available and helpful
I am satisfied with the post auction support
The Run list emails are useful to me
Notifications in the App are useful to me
If you have arranged for transportation through our platform, please indicate the degree to which you agree with the following statements.
Strongly disagreeDisagreeNeutralAgreeStrongly agreeNot Applicable
Costs are in line with the market
Pickup and delivery time is acceptable
Crestline Logistics communicates well
When thinking about our arbitration and warranty coverage compared to competitive platforms, please let us know how we rank.
Subpar compared to other platformsAbout the same as other platformsBetter than most platforms
Arbitration coverage
Arbitration period
Warranty availability
Warranty coverage
We know that there are several different auction formats available in the market. When thinking about Auction Central, please let us know how you feel about the following topics.
Strongly disagreeDisagreeNeutralAgreeStrongly agree
I like the 20 minute auction format
I like having time to view vehicles prior the the auction
I like having the ability to place proxy bids before the auction starts
I wish there was an auction every day
If you have any additional insights that you would like to share with us, we'd really appreciate your feedback.