You may be wondering....what exactly are Triple Checked Condition Reports. Well, in a nutshell, they are condition reports that are reviewed by 3 different people.
Why is this important?
Because an inaccurate or incomplete condition report can cost you a lot of money. These days it seems like there is such a rush to get vehicles listed online, that there is little opportunity to ensure the condition reports are correct. We set out to change that mentality and feel that, in the long run, everyone benefits (buyers and sellers alike).
So how does it work?
All vehicles listed on our platform go through the following process.
- We send an Auction Central™ employee to do the initial report. They are trained to do all of the standard stuff. They take pictures of the entire vehicle and also look to capture any problem areas. They start the vehicle, drive it on the lot, perform a 50 point inspection, and get the OBD readings. During this process, they notate any potential problem areas.
- Once complete, the condition report is automatically sent to our Arbitration Department. Why the Arbitration Department you ask? Well, because most arbitration claims are the result of poor condition reports. Having the Arbitration team review the condition reports in advance will help them identify more potential problems.
- Then, the selling dealer has a chance to review the report. This gives them a chance to point out potential problems with the report and highlight items they feel the buyer may want to know. For example, if they put new brakes on the car - they can add that to the report. They are also responsible for verifying the trim level and ensuring that the vehicle is described accurately. Once they are done, the Arbitration Department performs one more review and ultimately gives their stamp of approval.
All of this takes time but when you look to acquire vehicles for your lot, don't you want to know that the company presenting the vehicle has done its homework?